Right of withdrawal

In short

1. Printed books

1.1 Your right

You have the right to cancel the purchase within fourteen days without giving a reason. The period starts the day after you — or someone you have designated — received the book. If you ordered several books delivered separately, it starts the day after you received the last one.

1.2 How to withdraw

Let us know within those fourteen days at info@aanhetfornuis.nl. You may use the model form at the end of this document, but you do not have to — a clear email is enough. We will confirm receipt.

1.3 Returning the book

1. Send the book back within fourteen days of notifying us.
2. The cost of returning it is yours. We estimate it at around €7 to €8 within the Netherlands.
3. Handle it with care. You may examine the book as you would in a shop. If it has lost value through handling beyond that, we may offset the reduction in value.

1.4 Refund

We refund everything you paid, including the delivery cost you paid on the original order, within fourteen days of your notification. We may wait until we have the book back, or until you have shown that you sent it. We refund using the same payment method you used, unless agreed otherwise.

Why “printed to order” is not an exception here. The law provides an exception for goods made to the consumer’s specifications or clearly personalised. Our books are indeed only printed after you order, but they are not configured or personalised by you — everyone receives the same book. We therefore do not rely on that exception, and you have the full fourteen days. That is exactly why we state it so plainly here.

2. Digital books (downloads)

2.1 When the right lapses

For digital content not supplied on a tangible medium, the right of withdrawal lapses once delivery begins — but only if two conditions are met:

1. You expressly consented to immediate delivery within the cooling-off period, and
2. You acknowledged that you thereby lose your right of withdrawal.

That is why we ask you to tick a box at checkout. Without it you cannot complete the order, and we record with the order that you ticked it.

2.2 The wording of the tick box

This text must appear verbatim at checkout, with a box the customer ticks themselves (not pre-ticked):

☐ I want my download to be available immediately, and I understand that I lose my right of
  withdrawal once the download begins.

For an order containing both a download and a printed book:

☐ I want my download to be available immediately, and I understand that I lose my right of
  withdrawal on the digital part of this order once the download begins. For the printed book
  I keep my fourteen-day cooling-off period.

Implementation note. The box must not be pre-ticked and must be mandatory in order to check out. Its ticked state must be stored with the order so that consent can be demonstrated afterwards. In WooCommerce this can be done with a required checkout field saved as order meta and shown on the order confirmation.

2.3 If the tick box is missing

If you did not expressly consent on a download, you simply keep the fourteen-day period and will be refunded on request.

2.4 If the file does not work

Losing the right of withdrawal changes nothing about your right to a sound product. If you cannot download or open the file, or something is wrong with its contents, contact us. We will fix it or refund you.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Aan het Fornuis, Effer 24, 5684 KV Best, the Netherlands, info@aanhetfornuis.nl I hereby give notice that I withdraw from my contract of sale of the following goods: – Product(s): …………………………………………………… – Ordered on / received on: …………………………… – Name: …………………………………………………………… – Address: ………………………………………………………… – Order number: ……………………………………………… Signature (only if sent on paper): …………………… Date: ……………………